NABCEP Licensed Help Desk Associate

A company is looking for a Go Solar Help Desk Associate to provide support to solar consumers across the nation. Key Responsibilities Provide Level 1 support through emails, phone, and chat; conduct 15-minute appointment calls Record and report all support cases for tracking and metrics Assist in content creation and updates to support organizational goals Required Qualifications Minimum 2 years of experience in administrative support, help desk, or customer service Willingness to study for and take the NABCEP PV Associate Exam within 1 year of hire Ability to multitask and manage various projects Organized and self-directed in managing short and long-term projects Upbeat attitude with a customer-focused mindset

Apr 22, 2025 - 02:12

A company is looking for a Go Solar Help Desk Associate to provide support to solar consumers across the nation. Key Responsibilities Provide Level 1 support through emails, phone, and chat; conduct 15-minute appointment calls Record and report all support cases for tracking and metrics Assist in content creation and updates to support organizational goals Required Qualifications Minimum 2 years of experience in administrative support, help desk, or customer service Willingness to study for and take the NABCEP PV Associate Exam within 1 year of hire Ability to multitask and manage various projects Organized and self-directed in managing short and long-term projects Upbeat attitude with a customer-focused mindset