New York Operations Support Lead
A company is looking for an Operations Support Team Lead to oversee scheduling metrics and support the New York State Office for People with Developmental Disabilities. Key Responsibilities Oversee scheduling metrics and prioritize high-need cases Assist in managing daily activities and provide guidance to team members Evaluate performance reports and assist in training Case Management CSRs Required Qualifications High school diploma or GED required with 1.5+ years of relevant experience Professional experience with the New York State OPWDD projects Experience with assessment tools and data analysis in behavioral health or social services Ability to draft or modify training materials and procedural documentation Reliable high-speed internet service and company-issued computer equipment required
A company is looking for an Operations Support Team Lead to oversee scheduling metrics and support the New York State Office for People with Developmental Disabilities.
Key Responsibilities
Oversee scheduling metrics and prioritize high-need cases
Assist in managing daily activities and provide guidance to team members
Evaluate performance reports and assist in training Case Management CSRs
Required Qualifications
High school diploma or GED required with 1.5+ years of relevant experience
Professional experience with the New York State OPWDD projects
Experience with assessment tools and data analysis in behavioral health or social services
Ability to draft or modify training materials and procedural documentation
Reliable high-speed internet service and company-issued computer equipment required
