Product Support Analyst II

A company is looking for a Product Support Analyst II. Key Responsibilities Conduct root cause analysis and diagnostics for application incidents, managing the entire process from ticket to resolution Monitor production environments for early problem detection and participate in application configuration management Develop and document user stories with acceptance criteria to ensure stakeholder requirements are met Required Qualifications 3-5+ years of experience in Healthcare/Technology Understanding of HIPAA and the importance of patient data privacy Working knowledge of healthcare revenue cycle practices and procedures Proficiency in writing basic T-SQL code and interpreting complex T-SQL routines Ability to work in a dynamic team environment and collaborate with both technical and non-technical resources

Apr 17, 2025 - 17:54

A company is looking for a Product Support Analyst II. Key Responsibilities Conduct root cause analysis and diagnostics for application incidents, managing the entire process from ticket to resolution Monitor production environments for early problem detection and participate in application configuration management Develop and document user stories with acceptance criteria to ensure stakeholder requirements are met Required Qualifications 3-5+ years of experience in Healthcare/Technology Understanding of HIPAA and the importance of patient data privacy Working knowledge of healthcare revenue cycle practices and procedures Proficiency in writing basic T-SQL code and interpreting complex T-SQL routines Ability to work in a dynamic team environment and collaborate with both technical and non-technical resources