Quality Assurance and Training Manager

A company is looking for a Manager, QA & Training to lead their Quality Assurance and Training team. Key Responsibilities Lead the Quality Assurance and Training team to enhance service delivery and employee performance Develop and implement quality assurance programs, including audit frameworks and performance evaluation processes Build training content and coaching materials aligned with business objectives and identified opportunities Required Qualifications 5+ years of experience in Quality Assurance and Training, with at least 2 years in a leadership role Proven experience in building Quality Assurance and Training programs from the ground up Strong knowledge of Salesforce, including reporting and knowledge management Experience working with BPO partners Exceptional analytical skills with the ability to translate data into actionable insights

May 16, 2025 - 16:56

A company is looking for a Manager, QA & Training to lead their Quality Assurance and Training team. Key Responsibilities Lead the Quality Assurance and Training team to enhance service delivery and employee performance Develop and implement quality assurance programs, including audit frameworks and performance evaluation processes Build training content and coaching materials aligned with business objectives and identified opportunities Required Qualifications 5+ years of experience in Quality Assurance and Training, with at least 2 years in a leadership role Proven experience in building Quality Assurance and Training programs from the ground up Strong knowledge of Salesforce, including reporting and knowledge management Experience working with BPO partners Exceptional analytical skills with the ability to translate data into actionable insights