Remote Bicycle Service Specialist

A company is looking for a Temporary Remote Bicycle Service Specialist to assist customers with bicycle-related inquiries and support. Key Responsibilities Answer incoming calls and emails regarding product setup, troubleshooting, and parts ordering Help customers find solutions aiming for first-call resolution while processing orders and returns Collaborate with other departments to ensure a smooth customer journey and handle escalated complaints Required Qualifications Strong mechanical knowledge of bicycles, including assembly and maintenance Prior customer service or tech support experience, preferably remote Familiarity with bike brands and repair shop workflows Experience using SAP or similar order entry/CRM systems Ability to manage multiple conversations and systems while staying organized

Apr 11, 2025 - 21:11

A company is looking for a Temporary Remote Bicycle Service Specialist to assist customers with bicycle-related inquiries and support. Key Responsibilities Answer incoming calls and emails regarding product setup, troubleshooting, and parts ordering Help customers find solutions aiming for first-call resolution while processing orders and returns Collaborate with other departments to ensure a smooth customer journey and handle escalated complaints Required Qualifications Strong mechanical knowledge of bicycles, including assembly and maintenance Prior customer service or tech support experience, preferably remote Familiarity with bike brands and repair shop workflows Experience using SAP or similar order entry/CRM systems Ability to manage multiple conversations and systems while staying organized