Senior Account Associate
A company is looking for a Senior Account Associate, Renewals. Key Responsibilities Nurture customer relationships throughout the renewal lifecycle to maximize retention rates and mitigate churn risk Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on product benefits Maintain a healthy pipeline by logging sales and renewal activities, customer data, and status within internal systems Required Qualifications 5+ years of experience in account management, software renewals, or customer success with enterprise customers Experience managing an end-to-end sales cycle and handling objections at the C-suite level Familiarity with the Atlassian product suite and CRM tools (Salesforce preferred) Experience working with channel partners and resellers Interest in agile ways of working, project management, and IT service management
A company is looking for a Senior Account Associate, Renewals.
Key Responsibilities
Nurture customer relationships throughout the renewal lifecycle to maximize retention rates and mitigate churn risk
Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on product benefits
Maintain a healthy pipeline by logging sales and renewal activities, customer data, and status within internal systems
Required Qualifications
5+ years of experience in account management, software renewals, or customer success with enterprise customers
Experience managing an end-to-end sales cycle and handling objections at the C-suite level
Familiarity with the Atlassian product suite and CRM tools (Salesforce preferred)
Experience working with channel partners and resellers
Interest in agile ways of working, project management, and IT service management
