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Senior Business Operations Manager
A company is looking for a Senior Business Operations Manager in Customer Success. Key Responsibilities Lead the execution and governance of defined Customer Success processes Establish frameworks and controls to ensure process consistency and quality Monitor and report compliance, performance, and operational risk Required Qualifications 10+ years' experience in operations, governance, or compliance leadership, ideally in a SaaS or Customer Success environment Proven ability to establish and enforce governance frameworks at scale Strong cross-functional stakeholder management skills Analytical mindset with a track record of using data to drive performance Demonstrable experience in Business Process Mapping or related qualifications
A company is looking for a Senior Business Operations Manager in Customer Success.
Key Responsibilities
Lead the execution and governance of defined Customer Success processes
Establish frameworks and controls to ensure process consistency and quality
Monitor and report compliance, performance, and operational risk
Required Qualifications
10+ years' experience in operations, governance, or compliance leadership, ideally in a SaaS or Customer Success environment
Proven ability to establish and enforce governance frameworks at scale
Strong cross-functional stakeholder management skills
Analytical mindset with a track record of using data to drive performance
Demonstrable experience in Business Process Mapping or related qualifications
