Senior Customer Operations Analyst

A company is looking for a Senior Customer Operations Analyst to drive efficiency improvements through data analysis and performance management. Key Responsibilities Assess operational processes and identify areas for improvement Analyze process performance data and develop business cases for initiatives Create dashboards and performance metrics to track operational improvements Required Qualifications 3-5 years of experience in a similar role at a fast-paced start-up or high-growth organization Prior data and analytics experience; education or tech-ed experience is a plus Strong understanding of performance management frameworks Experience with Business Intelligence (BI) tools Ability to collaborate effectively with cross-functional teams

Mar 12, 2025 - 20:59

A company is looking for a Senior Customer Operations Analyst to drive efficiency improvements through data analysis and performance management. Key Responsibilities Assess operational processes and identify areas for improvement Analyze process performance data and develop business cases for initiatives Create dashboards and performance metrics to track operational improvements Required Qualifications 3-5 years of experience in a similar role at a fast-paced start-up or high-growth organization Prior data and analytics experience; education or tech-ed experience is a plus Strong understanding of performance management frameworks Experience with Business Intelligence (BI) tools Ability to collaborate effectively with cross-functional teams