Senior Customer Success Associate

A company is looking for a Senior Associate, Customer Success (Sales). Key Responsibilities Lead the onboarding experience for new customers, guiding them through setup milestones Serve as a key contact for at-risk members, addressing concerns to prevent churn Collaborate with teams to recover failed payments and enhance customer engagement Required Qualifications 2-4 years of experience in customer success, sales support, or account management Strong phone presence and empathy with a customer-first mindset Proven ability to effectively guide customers through onboarding Familiarity with tools like Zendesk, Airtable, Stripe, and HubSpot is a plus A passion for small businesses and a desire to help them succeed

Apr 11, 2025 - 21:14

A company is looking for a Senior Associate, Customer Success (Sales). Key Responsibilities Lead the onboarding experience for new customers, guiding them through setup milestones Serve as a key contact for at-risk members, addressing concerns to prevent churn Collaborate with teams to recover failed payments and enhance customer engagement Required Qualifications 2-4 years of experience in customer success, sales support, or account management Strong phone presence and empathy with a customer-first mindset Proven ability to effectively guide customers through onboarding Familiarity with tools like Zendesk, Airtable, Stripe, and HubSpot is a plus A passion for small businesses and a desire to help them succeed