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Senior Director of Customer Care
A company is looking for a Senior Director, Customer Care. Key Responsibilities Optimize processes and create new ones to enhance customer success and experience Manage customer escalations and maintain strong relationships while providing high-quality support Collaborate with internal teams to analyze data and improve customer care strategies and metrics Required Qualifications 10+ years of experience leading customer-facing teams in a SaaS or Fintech environment Strong knowledge of the Payments ecosystem Experience in developing and tracking customer success metrics Proficiency with Salesforce Service Cloud, Zendesk, and Jira is beneficial A Bachelor's or Master's Degree is required
A company is looking for a Senior Director, Customer Care.
Key Responsibilities
Optimize processes and create new ones to enhance customer success and experience
Manage customer escalations and maintain strong relationships while providing high-quality support
Collaborate with internal teams to analyze data and improve customer care strategies and metrics
Required Qualifications
10+ years of experience leading customer-facing teams in a SaaS or Fintech environment
Strong knowledge of the Payments ecosystem
Experience in developing and tracking customer success metrics
Proficiency with Salesforce Service Cloud, Zendesk, and Jira is beneficial
A Bachelor's or Master's Degree is required