Senior IT Service Manager

A company is looking for a Senior IT Service Manager to oversee IT event management practices and improve service operations. Key Responsibilities Develop and implement strategies for event management operations and policies to ensure high service quality Oversee planning and deployment of operational activities for event management and IT customers Manage system events processing, incident notification, and escalation management Required Qualifications Bachelor's degree in a quantitative or business field or equivalent experience 4 - 6 years of related experience in IT service management Knowledge of ServiceNow and ITSM tools Familiarity with monitoring tools such as Dynatrace and Splunk ITIL Foundations v3 certification preferred

May 19, 2025 - 19:20

A company is looking for a Senior IT Service Manager to oversee IT event management practices and improve service operations. Key Responsibilities Develop and implement strategies for event management operations and policies to ensure high service quality Oversee planning and deployment of operational activities for event management and IT customers Manage system events processing, incident notification, and escalation management Required Qualifications Bachelor's degree in a quantitative or business field or equivalent experience 4 - 6 years of related experience in IT service management Knowledge of ServiceNow and ITSM tools Familiarity with monitoring tools such as Dynatrace and Splunk ITIL Foundations v3 certification preferred