Senior Manager, Client Services

A company is looking for a Senior Manager, Client Services to lead customer-facing teams and enhance customer experience. Key Responsibilities Drive team performance across Implementation, Professional Services, and Technical Support to deliver a cohesive client experience Scale and optimize service delivery processes to improve operational efficiency and support a diverse customer base Build and enable high-performing teams by recruiting, retaining, and developing exceptional team members Required Qualifications 5+ years of experience leading technical customer-facing teams in a SaaS or FinTech environment Strong people leadership experience with a track record of managing remote-first teams Strategic thinker with operational knowledge of service delivery processes Exceptional stakeholder management skills with the ability to influence across departments Data-driven leader focused on continuous improvement of the customer journey

May 14, 2025 - 17:16

A company is looking for a Senior Manager, Client Services to lead customer-facing teams and enhance customer experience. Key Responsibilities Drive team performance across Implementation, Professional Services, and Technical Support to deliver a cohesive client experience Scale and optimize service delivery processes to improve operational efficiency and support a diverse customer base Build and enable high-performing teams by recruiting, retaining, and developing exceptional team members Required Qualifications 5+ years of experience leading technical customer-facing teams in a SaaS or FinTech environment Strong people leadership experience with a track record of managing remote-first teams Strategic thinker with operational knowledge of service delivery processes Exceptional stakeholder management skills with the ability to influence across departments Data-driven leader focused on continuous improvement of the customer journey