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Senior Manager, Digital Sales
A company is looking for a Senior Manager, Digital Sales to lead the evolution of digital engagement channels. Key Responsibilities Develop and execute a multi-channel digital engagement roadmap across web, mobile, chat, and social platforms Champion seamless digital user experiences to drive self-service and support growth Lead the implementation and continuous optimization of AI-driven chatbots and live chat systems Required Qualifications 5-7+ years of experience in digital customer experience, product operations, or chat platform management Proven track record implementing and optimizing AI-powered chat and live chat solutions at scale Strong project management and vendor oversight skills Analytical mindset with experience tracking KPIs and using insights to drive strategy Ability to translate between technical and non-technical stakeholders
A company is looking for a Senior Manager, Digital Sales to lead the evolution of digital engagement channels.
Key Responsibilities
Develop and execute a multi-channel digital engagement roadmap across web, mobile, chat, and social platforms
Champion seamless digital user experiences to drive self-service and support growth
Lead the implementation and continuous optimization of AI-driven chatbots and live chat systems
Required Qualifications
5-7+ years of experience in digital customer experience, product operations, or chat platform management
Proven track record implementing and optimizing AI-powered chat and live chat solutions at scale
Strong project management and vendor oversight skills
Analytical mindset with experience tracking KPIs and using insights to drive strategy
Ability to translate between technical and non-technical stakeholders
