Senior Manager of Integration Support

A company is looking for a Sr. Manager of Integration Support Engineering. Key Responsibilities Lead a team of technical specialists in triaging and investigating complex escalations across product and integration surfaces Develop and operate a best-in-class incident management process with a focus on cross-functional communication Collaborate with various teams to identify patterns in escalations and opportunities for long-term improvements Required Qualifications Strong technical aptitude with the ability to guide teams through technical problems Proven operational leadership experience in shaping cross-functional processes Experience in B2B SaaS, healthcare tech, or integration-heavy environments Comfortable leading a remote team in a fast-paced culture Passionate about problem-solving and root cause analysis

May 15, 2025 - 15:26

A company is looking for a Sr. Manager of Integration Support Engineering. Key Responsibilities Lead a team of technical specialists in triaging and investigating complex escalations across product and integration surfaces Develop and operate a best-in-class incident management process with a focus on cross-functional communication Collaborate with various teams to identify patterns in escalations and opportunities for long-term improvements Required Qualifications Strong technical aptitude with the ability to guide teams through technical problems Proven operational leadership experience in shaping cross-functional processes Experience in B2B SaaS, healthcare tech, or integration-heavy environments Comfortable leading a remote team in a fast-paced culture Passionate about problem-solving and root cause analysis