Senior Support Engineer
A company is looking for a Senior Support Engineer to address complex incidents critical to customer operations and enhance customer knowledge. Key Responsibilities Lead troubleshooting of medium complexity incidents and conduct root cause analysis Oversee resolution plans, monitor case progression, and ensure adherence to SLOs and SLAs Provide technical leadership, create documentation, and manage major incidents Required Qualifications, Training, and Education Bachelor's degree or equivalent experience Advanced experience in delivering cloud-based products/services and knowledge of Windows Server OS, Linux, and Active Directory Experience working with SQL Database and knowledge of network topologies Certification in industry standards such as ITIL, AWS, Azure, or Security+ is a plus Extensive experience in customer technical support operations
A company is looking for a Senior Support Engineer to address complex incidents critical to customer operations and enhance customer knowledge.
Key Responsibilities
Lead troubleshooting of medium complexity incidents and conduct root cause analysis
Oversee resolution plans, monitor case progression, and ensure adherence to SLOs and SLAs
Provide technical leadership, create documentation, and manage major incidents
Required Qualifications, Training, and Education
Bachelor's degree or equivalent experience
Advanced experience in delivering cloud-based products/services and knowledge of Windows Server OS, Linux, and Active Directory
Experience working with SQL Database and knowledge of network topologies
Certification in industry standards such as ITIL, AWS, Azure, or Security+ is a plus
Extensive experience in customer technical support operations
