Senior Technical Escalation Manager
A company is looking for a Sr. Technical Escalation Manager. Key Responsibilities Manage escalations by serving as the primary contact for identifying and resolving technical issues Demonstrate in-depth product knowledge to guide customers in leveraging the platform effectively Proactively monitor account health and collaborate with internal teams to enhance customer satisfaction and retention Required Qualifications Minimum five years of experience in Technical Support, Technical Services, or Escalation Management At least three years in roles related to Customer Success or Technical Account Management in complex systems Strong technical background in enterprise software applications Ability to work in high-pressure environments while maintaining composure Willingness to work in shifts to accommodate global customer needs
A company is looking for a Sr. Technical Escalation Manager.
Key Responsibilities
Manage escalations by serving as the primary contact for identifying and resolving technical issues
Demonstrate in-depth product knowledge to guide customers in leveraging the platform effectively
Proactively monitor account health and collaborate with internal teams to enhance customer satisfaction and retention
Required Qualifications
Minimum five years of experience in Technical Support, Technical Services, or Escalation Management
At least three years in roles related to Customer Success or Technical Account Management in complex systems
Strong technical background in enterprise software applications
Ability to work in high-pressure environments while maintaining composure
Willingness to work in shifts to accommodate global customer needs
