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Senior Technical Support Analyst
A company is looking for a Senior End User Technical Support Analyst. Key Responsibilities Provide Level 1 or Level 2 service desk support and act as the first point of contact for help desk inquiries Perform onsite/desk-side hardware and software support, including troubleshooting and device management Manage backend systems related to the End User computing environment, including Configuration Management and Antivirus systems Required Qualifications Experience in service desk support at Level 1 or Level 2 Proficiency in troubleshooting hardware and software issues Knowledge of Configuration and Asset Management systems Familiarity with Antivirus and Threat Protection systems Experience with Service Management and Network Printing systems
A company is looking for a Senior End User Technical Support Analyst.
Key Responsibilities
Provide Level 1 or Level 2 service desk support and act as the first point of contact for help desk inquiries
Perform onsite/desk-side hardware and software support, including troubleshooting and device management
Manage backend systems related to the End User computing environment, including Configuration Management and Antivirus systems
Required Qualifications
Experience in service desk support at Level 1 or Level 2
Proficiency in troubleshooting hardware and software issues
Knowledge of Configuration and Asset Management systems
Familiarity with Antivirus and Threat Protection systems
Experience with Service Management and Network Printing systems