Senior Technical Support Analyst

A company is looking for a Senior Technical Support Analyst to support the applications portfolio for their Healthcare Technology Management division. Key Responsibilities Liaise and validate complex requirements from Service Operations and mobilization teams related to HTM applications and databases Provide second-level support for HTM applications, including Salesforce Field Service and ServiceNow Coordinate incident resolution and communicate thoroughly with end-users throughout the process Required Qualifications Bachelor's Degree or equivalent experience 3 years' experience supporting high-volume help desk activities Experience with application platforms such as Salesforce, ServiceNow, and MS365 Experience with database management and scripting languages like SQL and mySQL Experience in healthcare or related high-urgency environments

May 20, 2025 - 00:20

A company is looking for a Senior Technical Support Analyst to support the applications portfolio for their Healthcare Technology Management division. Key Responsibilities Liaise and validate complex requirements from Service Operations and mobilization teams related to HTM applications and databases Provide second-level support for HTM applications, including Salesforce Field Service and ServiceNow Coordinate incident resolution and communicate thoroughly with end-users throughout the process Required Qualifications Bachelor's Degree or equivalent experience 3 years' experience supporting high-volume help desk activities Experience with application platforms such as Salesforce, ServiceNow, and MS365 Experience with database management and scripting languages like SQL and mySQL Experience in healthcare or related high-urgency environments