Service Desk Workflow Coordinator

A company is looking for a Service Desk Workflow Coordinator. Key Responsibilities Monitor, track, and assign tickets to appropriate queues, ensuring timely updates and escalations Provide personalized support to Owners and C-Level Executives, maintaining confidentiality and privacy Document actions and procedures in the ticketing system and assist team members as needed Required Qualifications Minimum of 5 years' experience in an enterprise corporate support role At least 3 years of experience with Apple configuration and support Experience with Active Directory, MS Office, and both Windows and Mac environments Ability to work independently with little supervision Must be available for on-call support

Apr 4, 2025 - 22:55

A company is looking for a Service Desk Workflow Coordinator. Key Responsibilities Monitor, track, and assign tickets to appropriate queues, ensuring timely updates and escalations Provide personalized support to Owners and C-Level Executives, maintaining confidentiality and privacy Document actions and procedures in the ticketing system and assist team members as needed Required Qualifications Minimum of 5 years' experience in an enterprise corporate support role At least 3 years of experience with Apple configuration and support Experience with Active Directory, MS Office, and both Windows and Mac environments Ability to work independently with little supervision Must be available for on-call support