Service Operations Manager

A company is looking for a Service Operations Manager to oversee claims processing and vendor performance. Key Responsibilities Manage vendor relationships for claims processing and contact center operations, ensuring smooth service delivery Monitor vendor performance against SLAs, addressing issues and implementing corrective actions as needed Provide reporting and analytical support to internal teams, identifying opportunities for operational improvements Required Qualifications Bachelor's degree in Business Administration, Healthcare Administration, or a related field 5+ years of experience in vendor management or service delivery management, preferably in healthcare Strong background in managing vendor relationships, particularly in claims processing or contact center operations Proficient in project management and reporting tools, with experience in performance tracking systems Familiarity with claims processing systems and PBM operations

Mar 31, 2025 - 17:36

A company is looking for a Service Operations Manager to oversee claims processing and vendor performance. Key Responsibilities Manage vendor relationships for claims processing and contact center operations, ensuring smooth service delivery Monitor vendor performance against SLAs, addressing issues and implementing corrective actions as needed Provide reporting and analytical support to internal teams, identifying opportunities for operational improvements Required Qualifications Bachelor's degree in Business Administration, Healthcare Administration, or a related field 5+ years of experience in vendor management or service delivery management, preferably in healthcare Strong background in managing vendor relationships, particularly in claims processing or contact center operations Proficient in project management and reporting tools, with experience in performance tracking systems Familiarity with claims processing systems and PBM operations