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Senior Helpdesk Agent
A company is looking for a Senior Helpdesk Agent to provide remote technical support. Key Responsibilities Diagnose and troubleshoot Level 2 problems with hardware, software, and peripherals Document service orders and follow up on completed orders for management reporting and client satisfaction Coordinate user requests with external vendors and assist less experienced end users Required Qualifications 1+ years of experience in a technical (Level 1) support role Working knowledge of Windows Operating Systems Knowledge of identifying and troubleshooting IT-related issues Working knowledge of MS Office Strong knowledge of the entire support ecosystem
A company is looking for a Senior Helpdesk Agent to provide remote technical support.
Key Responsibilities
Diagnose and troubleshoot Level 2 problems with hardware, software, and peripherals
Document service orders and follow up on completed orders for management reporting and client satisfaction
Coordinate user requests with external vendors and assist less experienced end users
Required Qualifications
1+ years of experience in a technical (Level 1) support role
Working knowledge of Windows Operating Systems
Knowledge of identifying and troubleshooting IT-related issues
Working knowledge of MS Office
Strong knowledge of the entire support ecosystem