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Software Support Specialist
A company is looking for a Software Support Representative to manage incoming support issues and address customer concerns in a fast-paced environment. Key Responsibilities: Provide technical and application support assistance for the product Reproduce reported problems and determine alternative solutions Engage in daily support and weekly company-wide edge calls while maintaining customer focus Required Qualifications: Two years or more of helpdesk/software support experience One year or more of travel industry experience Established home office environment conducive to uninterrupted focus Familiarity with common web technologies and software Proficient skillset using ticketing systems for software-related issues
A company is looking for a Software Support Representative to manage incoming support issues and address customer concerns in a fast-paced environment.
Key Responsibilities:
Provide technical and application support assistance for the product
Reproduce reported problems and determine alternative solutions
Engage in daily support and weekly company-wide edge calls while maintaining customer focus
Required Qualifications:
Two years or more of helpdesk/software support experience
One year or more of travel industry experience
Established home office environment conducive to uninterrupted focus
Familiarity with common web technologies and software
Proficient skillset using ticketing systems for software-related issues
