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South Carolina Scheduling Analyst
A company is looking for a Scheduling Analyst (REMOTE) - South Carolina Only. Key Responsibilities Develop and deploy workforce management strategies and identify business needs Analyze trends related to call handle time and call volume to improve forecasts and plans Maintain headcount requirements and propose staffing solutions to ensure compliance Required Qualifications Associate degree or equivalent combination of education and experience 3-5 years of relevant experience with Workforce Management methodologies Expert level experience in call center operations and analytics Preferred Bachelor's degree or equivalent combination of education and experience Preferred certifications such as Six Sigma or PMI Certification
A company is looking for a Scheduling Analyst (REMOTE) - South Carolina Only.
Key Responsibilities
Develop and deploy workforce management strategies and identify business needs
Analyze trends related to call handle time and call volume to improve forecasts and plans
Maintain headcount requirements and propose staffing solutions to ensure compliance
Required Qualifications
Associate degree or equivalent combination of education and experience
3-5 years of relevant experience with Workforce Management methodologies
Expert level experience in call center operations and analytics
Preferred Bachelor's degree or equivalent combination of education and experience
Preferred certifications such as Six Sigma or PMI Certification
