Spanish Bilingual Member Care Advisor

A company is looking for a Member Care Advisor, Spanish Bilingual (Remote). Key Responsibilities Develop a deep knowledge of products and customer needs related to medical conditions and billing Serve as the first point of contact for customer inquiries and collaborate with internal teams to resolve issues Manage the full customer relationship lifecycle, ensuring positive interactions and documentation Required Qualifications Proven experience in customer success roles within a durable medical equipment (DME) company Passion for consumer healthcare and helping individuals manage chronic conditions Ability to exceed customer expectations and act with their needs in mind Self-starter with the ability to prioritize tasks in a fast-paced environment Excitement for working in a startup environment and making an impact from day one

Apr 23, 2025 - 20:07

A company is looking for a Member Care Advisor, Spanish Bilingual (Remote). Key Responsibilities Develop a deep knowledge of products and customer needs related to medical conditions and billing Serve as the first point of contact for customer inquiries and collaborate with internal teams to resolve issues Manage the full customer relationship lifecycle, ensuring positive interactions and documentation Required Qualifications Proven experience in customer success roles within a durable medical equipment (DME) company Passion for consumer healthcare and helping individuals manage chronic conditions Ability to exceed customer expectations and act with their needs in mind Self-starter with the ability to prioritize tasks in a fast-paced environment Excitement for working in a startup environment and making an impact from day one