Success Advisor

A company is looking for a Success Advisor to facilitate customer onboarding and product adoption. Key Responsibilities Act as the primary point of contact for customers post-implementation, ensuring a smooth onboarding experience Drive engagement with key customer stakeholders and monitor product adoption while providing proactive guidance Collaborate with internal teams to address customer challenges and ensure a seamless transition to the Account Management team Required Qualifications Bachelor's Degree or equivalent experience 2-4 years of experience in customer success, account management, or a client-facing role, preferably in SaaS Passion for enhancing the safety of students, faculty, and staff Proficient in leveraging CRM platforms and Microsoft Office365 applications Experience with documenting processes and creating customer-facing reference materials

Apr 24, 2025 - 17:21

A company is looking for a Success Advisor to facilitate customer onboarding and product adoption. Key Responsibilities Act as the primary point of contact for customers post-implementation, ensuring a smooth onboarding experience Drive engagement with key customer stakeholders and monitor product adoption while providing proactive guidance Collaborate with internal teams to address customer challenges and ensure a seamless transition to the Account Management team Required Qualifications Bachelor's Degree or equivalent experience 2-4 years of experience in customer success, account management, or a client-facing role, preferably in SaaS Passion for enhancing the safety of students, faculty, and staff Proficient in leveraging CRM platforms and Microsoft Office365 applications Experience with documenting processes and creating customer-facing reference materials