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Technical Customer Service Lead
A company is looking for a Technical CS Lead. Key Responsibilities Lead and motivate a team of customer service representatives to achieve performance targets Oversee daily operations of the customer service department and handle escalated customer inquiries Develop strategies to improve efficiency and analyze customer feedback for continuous improvement Required Qualifications High school diploma or equivalent required Strong leadership and interpersonal skills Experience in data management and reporting Bilingual proficiency in English and Japanese Flexibility to adapt to changing priorities and handle multiple tasks
A company is looking for a Technical CS Lead.
Key Responsibilities
Lead and motivate a team of customer service representatives to achieve performance targets
Oversee daily operations of the customer service department and handle escalated customer inquiries
Develop strategies to improve efficiency and analyze customer feedback for continuous improvement
Required Qualifications
High school diploma or equivalent required
Strong leadership and interpersonal skills
Experience in data management and reporting
Bilingual proficiency in English and Japanese
Flexibility to adapt to changing priorities and handle multiple tasks