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Genesys Cloud Architect
A company is looking for a Contact Center Genesys Cloud Architect (Remote Opportunity). Key Responsibilities Collaborate with contact center leadership to define business requirements and design solutions Design and implement CCaaS solutions that optimize contact center operations and enhance customer experience Troubleshoot and resolve CCaaS issues, serving as a communication bridge between business leaders and technical teams Required Qualifications 3+ years in contact center operations 5+ years of hands-on architect experience with CCaaS technology or cloud-based telephony systems 3+ years of experience integrating CCaaS systems with CRM solutions High school degree or GED equivalent Associate or bachelor's degree in a technical field preferred
A company is looking for a Contact Center Genesys Cloud Architect (Remote Opportunity).
Key Responsibilities
Collaborate with contact center leadership to define business requirements and design solutions
Design and implement CCaaS solutions that optimize contact center operations and enhance customer experience
Troubleshoot and resolve CCaaS issues, serving as a communication bridge between business leaders and technical teams
Required Qualifications
3+ years in contact center operations
5+ years of hands-on architect experience with CCaaS technology or cloud-based telephony systems
3+ years of experience integrating CCaaS systems with CRM solutions
High school degree or GED equivalent
Associate or bachelor's degree in a technical field preferred