Technical Support Technician

A company is looking for a Technical Support Technician to provide essential IT support and maintain service excellence. Key Responsibilities Provide excellent customer service and support to end-users via phone, email, and ticket requests Install, modify, and repair computer hardware and software, as well as support mobile devices Manage office moves and conference room technology setup, ensuring timely resolution of outstanding requests Required Qualifications High school diploma or equivalent with two or more years of Service Desk experience, preferably in a law firm Experience in a Microsoft environment, with familiarity in Microsoft Office 365 and Active Directory Knowledge of Dell hardware, printers, scanners, and computer peripherals Experience with mobile operating systems, VPN, and file server knowledge Certifications such as MTA, MCSA Windows 10/11, or COMPTIA A+ are desired

May 16, 2025 - 18:06

A company is looking for a Technical Support Technician to provide essential IT support and maintain service excellence. Key Responsibilities Provide excellent customer service and support to end-users via phone, email, and ticket requests Install, modify, and repair computer hardware and software, as well as support mobile devices Manage office moves and conference room technology setup, ensuring timely resolution of outstanding requests Required Qualifications High school diploma or equivalent with two or more years of Service Desk experience, preferably in a law firm Experience in a Microsoft environment, with familiarity in Microsoft Office 365 and Active Directory Knowledge of Dell hardware, printers, scanners, and computer peripherals Experience with mobile operating systems, VPN, and file server knowledge Certifications such as MTA, MCSA Windows 10/11, or COMPTIA A+ are desired