Texas Licensed Epic Cadence Analyst

A company is looking for a Support Analyst. Key Responsibilities Manage day-to-day ticketing for the Epic Cadence module, troubleshooting and resolving end user issues Engage in process improvement initiatives to enhance scheduling and patient access services Maintain system documentation, change logs, and configuration records while meeting SLA standards Required Qualifications Epic Cadence certification is required; additional certifications in Cogito, Security, Grand Central, and Prelude are helpful 3+ years of experience in Epic Cadence and referral Epic Build & Support Understanding of healthcare regulations, including HIPAA Experience with ITSM and ticketing tools like ServiceNow is a plus Ability to work effectively in cross-functional teams and communicate with internal/external stakeholders

Apr 11, 2025 - 02:11

A company is looking for a Support Analyst. Key Responsibilities Manage day-to-day ticketing for the Epic Cadence module, troubleshooting and resolving end user issues Engage in process improvement initiatives to enhance scheduling and patient access services Maintain system documentation, change logs, and configuration records while meeting SLA standards Required Qualifications Epic Cadence certification is required; additional certifications in Cogito, Security, Grand Central, and Prelude are helpful 3+ years of experience in Epic Cadence and referral Epic Build & Support Understanding of healthcare regulations, including HIPAA Experience with ITSM and ticketing tools like ServiceNow is a plus Ability to work effectively in cross-functional teams and communicate with internal/external stakeholders