Tier 3 Support Specialist

A company is looking for a Tier 3 Support Specialist to provide advanced technical assistance and support to clients and internal teams. Key Responsibilities Serve as the highest level of escalation for complex technical issues, ensuring timely resolution and customer satisfaction Collaborate with development and support teams to identify trends, improve processes, and provide training on troubleshooting techniques Document all technical support interactions and monitor issues via customer ticketing systems Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience Minimum of 3 years of experience in a technical support role focused on troubleshooting complex issues Deep knowledge of the LAMP stack, including proficiency in Linux, PHP, MySQL, and JavaScript Strong analytical and problem-solving skills Ability to work independently and collaboratively across departments

Apr 11, 2025 - 21:41

A company is looking for a Tier 3 Support Specialist to provide advanced technical assistance and support to clients and internal teams. Key Responsibilities Serve as the highest level of escalation for complex technical issues, ensuring timely resolution and customer satisfaction Collaborate with development and support teams to identify trends, improve processes, and provide training on troubleshooting techniques Document all technical support interactions and monitor issues via customer ticketing systems Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience Minimum of 3 years of experience in a technical support role focused on troubleshooting complex issues Deep knowledge of the LAMP stack, including proficiency in Linux, PHP, MySQL, and JavaScript Strong analytical and problem-solving skills Ability to work independently and collaboratively across departments