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Trust and Safety Operations Director
A company is looking for an Associate Director, Trust & Safety - Platform Operations. Key Responsibilities Build and lead a globally-distributed Trust & Safety team Develop strategies for handling abuse complaints and design processes for managing abuse reports Provide leadership and career development to investigators while ensuring operational efficiency and adherence to Service Level Objectives (SLOs) Required Qualifications 8+ years of experience in a Trust & Safety or related customer support role 8+ years of experience leading a team with a focus on mentorship and growth Working knowledge of DNS and Internet operations Familiarity with DMCA and related copyright and trademark issues Experience managing sensitive content and escalations with tact
A company is looking for an Associate Director, Trust & Safety - Platform Operations.
Key Responsibilities
Build and lead a globally-distributed Trust & Safety team
Develop strategies for handling abuse complaints and design processes for managing abuse reports
Provide leadership and career development to investigators while ensuring operational efficiency and adherence to Service Level Objectives (SLOs)
Required Qualifications
8+ years of experience in a Trust & Safety or related customer support role
8+ years of experience leading a team with a focus on mentorship and growth
Working knowledge of DNS and Internet operations
Familiarity with DMCA and related copyright and trademark issues
Experience managing sensitive content and escalations with tact
