Vendor Operations Lead

A company is looking for a Vendor Operations Lead to oversee relationships with BPO partners and drive operational results. Key Responsibilities Monitor and support BPO performance, ensuring adherence to SLAs and customer satisfaction metrics Act as a liaison between BPO partners and internal teams to ensure alignment and communication Analyze operational data to identify trends and opportunities for improvement Required Qualifications 3-5+ years of experience in CX operations, vendor management, or BPO support roles Experience managing outsourced operations and understanding BPO performance management best practices Data-driven with experience tracking and analyzing CX metrics Collaborative and detail-oriented with the ability to work cross-functionally Strong problem-solving mindset with a track record of implementing process improvements

Apr 16, 2025 - 22:28

A company is looking for a Vendor Operations Lead to oversee relationships with BPO partners and drive operational results. Key Responsibilities Monitor and support BPO performance, ensuring adherence to SLAs and customer satisfaction metrics Act as a liaison between BPO partners and internal teams to ensure alignment and communication Analyze operational data to identify trends and opportunities for improvement Required Qualifications 3-5+ years of experience in CX operations, vendor management, or BPO support roles Experience managing outsourced operations and understanding BPO performance management best practices Data-driven with experience tracking and analyzing CX metrics Collaborative and detail-oriented with the ability to work cross-functionally Strong problem-solving mindset with a track record of implementing process improvements