Workforce Management Analyst Manager

A company is looking for a Workforce Management Real-Time Analyst Manager. Key Responsibilities Maintain and analyze call center data, including inbound phone volumes and performance metrics Supervise and provide guidance to real-time analysts, ensuring productivity and accuracy Identify trends and opportunities for process improvements in workforce management strategies Required Qualifications 5+ years of operational experience in a relevant field Proficiency in workforce management systems such as Genesys or NICE/IEX Experience in team leadership and performance evaluation Ability to adapt quickly in a fast-paced environment Experience in agent scheduling and reporting

Apr 10, 2025 - 18:48

A company is looking for a Workforce Management Real-Time Analyst Manager. Key Responsibilities Maintain and analyze call center data, including inbound phone volumes and performance metrics Supervise and provide guidance to real-time analysts, ensuring productivity and accuracy Identify trends and opportunities for process improvements in workforce management strategies Required Qualifications 5+ years of operational experience in a relevant field Proficiency in workforce management systems such as Genesys or NICE/IEX Experience in team leadership and performance evaluation Ability to adapt quickly in a fast-paced environment Experience in agent scheduling and reporting