Workforce Management Scheduler
A company is looking for a Workforce Scheduler to manage staffing and forecasting for contact center operations. Key Responsibilities Create forecasts for staffing requirements and analyze trends in production volume Monitor attendance and adjust schedules to meet service level objectives Conduct meetings with departmental partners to discuss staffing models and service level risks Required Qualifications At least 1 year of experience in the call center industry Minimum of 6 months in a Workforce Management role or 1 year of relevant experience Bachelor's degree or current enrollment in a degree program Operational knowledge of Microsoft Office, especially Excel, and familiarity with WFM solutions like IEX Must be an active employee with no recent performance improvement plans
A company is looking for a Workforce Scheduler to manage staffing and forecasting for contact center operations.
Key Responsibilities
Create forecasts for staffing requirements and analyze trends in production volume
Monitor attendance and adjust schedules to meet service level objectives
Conduct meetings with departmental partners to discuss staffing models and service level risks
Required Qualifications
At least 1 year of experience in the call center industry
Minimum of 6 months in a Workforce Management role or 1 year of relevant experience
Bachelor's degree or current enrollment in a degree program
Operational knowledge of Microsoft Office, especially Excel, and familiarity with WFM solutions like IEX
Must be an active employee with no recent performance improvement plans
