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AI Quality Assurance Specialist
A company is looking for an AI Quality Assurance Specialist to enhance the accuracy and effectiveness of AI tools within Product Support. Key Responsibilities Review and audit AI-generated support responses for clarity and accuracy Identify gaps in automated replies and provide actionable recommendations for improvement Develop and monitor AI performance metrics to drive improvements in the support experience Required Qualifications Deep product knowledge of Figma and understanding of customer challenges Proven track record as a high-performing Support Specialist with strong QA scores Ability to identify inaccuracies in support content and provide product-informed feedback Experience working with support content, including chatbots and automated replies Familiarity with AI tools and data tools to identify response trends or issues
A company is looking for an AI Quality Assurance Specialist to enhance the accuracy and effectiveness of AI tools within Product Support.
Key Responsibilities
Review and audit AI-generated support responses for clarity and accuracy
Identify gaps in automated replies and provide actionable recommendations for improvement
Develop and monitor AI performance metrics to drive improvements in the support experience
Required Qualifications
Deep product knowledge of Figma and understanding of customer challenges
Proven track record as a high-performing Support Specialist with strong QA scores
Ability to identify inaccuracies in support content and provide product-informed feedback
Experience working with support content, including chatbots and automated replies
Familiarity with AI tools and data tools to identify response trends or issues