Technical Learning Specialist

A company is looking for a Technical Learning Specialist to enhance the skills of their support team in addressing complex technical customer queries. Key Responsibilities Create and execute learning programs for Support Specialists to manage technical customer inquiries Develop training materials, including presentations, documentation, and interactive modules Assess training needs and analyze effectiveness through performance metrics Required Qualifications 3-5 years of experience in a technical support or training role Experience in authoring and delivering training on technical or SaaS products Ability to manage and prioritize complex projects Experience in fast-paced support environments is a plus Exposure to working on a global scale is beneficial

Apr 7, 2025 - 21:37

A company is looking for a Technical Learning Specialist to enhance the skills of their support team in addressing complex technical customer queries. Key Responsibilities Create and execute learning programs for Support Specialists to manage technical customer inquiries Develop training materials, including presentations, documentation, and interactive modules Assess training needs and analyze effectiveness through performance metrics Required Qualifications 3-5 years of experience in a technical support or training role Experience in authoring and delivering training on technical or SaaS products Ability to manage and prioritize complex projects Experience in fast-paced support environments is a plus Exposure to working on a global scale is beneficial