Bilingual Customer Support Coordinator

A company is looking for a Customer Support Coordinator - Bilingual (English/French). Key Responsibilities: Provide inbound and outbound support in both English and French, addressing customer inquiries and troubleshooting issues Monitor live trips, manage disruptions, and communicate updates to customers and drivers Build customer relationships, educate on DOT regulations, and ensure satisfaction through follow-ups Required Qualifications: Fluent in both English and French 1-2 years of customer service or logistics coordination experience, preferably in transportation or hospitality Strong organizational skills and ability to multitask effectively Customer-focused mindset with a commitment to delivering exceptional service Willingness to adapt to changing priorities and learn new systems or processes

Apr 10, 2025 - 23:54

A company is looking for a Customer Support Coordinator - Bilingual (English/French). Key Responsibilities: Provide inbound and outbound support in both English and French, addressing customer inquiries and troubleshooting issues Monitor live trips, manage disruptions, and communicate updates to customers and drivers Build customer relationships, educate on DOT regulations, and ensure satisfaction through follow-ups Required Qualifications: Fluent in both English and French 1-2 years of customer service or logistics coordination experience, preferably in transportation or hospitality Strong organizational skills and ability to multitask effectively Customer-focused mindset with a commitment to delivering exceptional service Willingness to adapt to changing priorities and learn new systems or processes