Bilingual Customer Support Technician

A company is looking for an Associate Customer Support Technician, Bilingual. Key Responsibilities Assist customers with inquiries and problems regarding software and hardware via phone, email, or chat Triage and troubleshoot customer issues to document and resolve problems Escalate unresolved issues to the appropriate support level when necessary Required Qualifications Bilingual in French 1 year of customer service experience High school diploma or equivalent (Associate's or Bachelor's degree preferred) Experience working with technology and Microsoft applications Ability to work remotely or from an office

Mar 26, 2025 - 08:37

A company is looking for an Associate Customer Support Technician, Bilingual. Key Responsibilities Assist customers with inquiries and problems regarding software and hardware via phone, email, or chat Triage and troubleshoot customer issues to document and resolve problems Escalate unresolved issues to the appropriate support level when necessary Required Qualifications Bilingual in French 1 year of customer service experience High school diploma or equivalent (Associate's or Bachelor's degree preferred) Experience working with technology and Microsoft applications Ability to work remotely or from an office