California Licensed Quality Specialist

A company is looking for an Intake Quality & Training Specialist. Key Responsibilities: Monitor and evaluate calls to assess script adherence, product knowledge, and service quality Provide constructive feedback to enhance agent performance and increase conversion rates Analyze quality reports and call trends to identify opportunities for improvement and develop training materials Required Qualifications: Experience in call monitoring and evaluation in a sales-driven environment Proven ability to deliver structured coaching and facilitate training sessions Strong analytical skills to interpret quality reports and performance data Familiarity with speech analytics and automated call monitoring tools Ability to collaborate with cross-functional teams and external partners

Apr 3, 2025 - 10:42

A company is looking for an Intake Quality & Training Specialist. Key Responsibilities: Monitor and evaluate calls to assess script adherence, product knowledge, and service quality Provide constructive feedback to enhance agent performance and increase conversion rates Analyze quality reports and call trends to identify opportunities for improvement and develop training materials Required Qualifications: Experience in call monitoring and evaluation in a sales-driven environment Proven ability to deliver structured coaching and facilitate training sessions Strong analytical skills to interpret quality reports and performance data Familiarity with speech analytics and automated call monitoring tools Ability to collaborate with cross-functional teams and external partners