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Call Center Director
A company is looking for a Call Center Director to provide strategic leadership and oversee daily operations of a healthcare contact center. Key Responsibilities Lead customer service and scheduling functions for the call center Collaborate with operational leadership to ensure alignment between the call center and clinical teams Monitor call center metrics and implement innovations to enhance customer service quality Required Qualifications High school diploma or GED 5+ years of managerial experience in a large call center or similar environment Strong understanding of call center management industry standards Public and private sector healthcare experience Bachelor's degree preferred
A company is looking for a Call Center Director to provide strategic leadership and oversee daily operations of a healthcare contact center.
Key Responsibilities
Lead customer service and scheduling functions for the call center
Collaborate with operational leadership to ensure alignment between the call center and clinical teams
Monitor call center metrics and implement innovations to enhance customer service quality
Required Qualifications
High school diploma or GED
5+ years of managerial experience in a large call center or similar environment
Strong understanding of call center management industry standards
Public and private sector healthcare experience
Bachelor's degree preferred
