Call Center Liaison

A company is looking for a Service Center Liaison to support client implementations and open enrollment strategies. Key Responsibilities Coordinate with Benefits Administration teams to maintain client plan design information Develop and enhance training materials and call flow resources for Call Center staff Analyze Call Center metrics and assist in managing client implementation and open enrollment dates Required Qualifications Bachelor's degree or equivalent experience in call center or call center training preferred Minimum 1 year of formal call center customer service experience required Experience analyzing and reporting on metrics utilizing Excel, Access, and/or SQL Experience in Health and Welfare consulting or related industry is highly preferred Advanced computer user skills, including knowledge of Microsoft Office Suite

Apr 10, 2025 - 05:17

A company is looking for a Service Center Liaison to support client implementations and open enrollment strategies. Key Responsibilities Coordinate with Benefits Administration teams to maintain client plan design information Develop and enhance training materials and call flow resources for Call Center staff Analyze Call Center metrics and assist in managing client implementation and open enrollment dates Required Qualifications Bachelor's degree or equivalent experience in call center or call center training preferred Minimum 1 year of formal call center customer service experience required Experience analyzing and reporting on metrics utilizing Excel, Access, and/or SQL Experience in Health and Welfare consulting or related industry is highly preferred Advanced computer user skills, including knowledge of Microsoft Office Suite