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Compliance Call Monitor
A company is looking for a Compliance Call Monitor to join their remote team. Key Responsibilities Monitor 2-4 lines of business and exceed minimal targets Conduct daily call monitoring based on predefined sampling criteria Analyze call quality and communicate findings to management Required Qualifications Minimum of 6 months of call monitoring experience Strong knowledge of call center processes and procedures High school diploma or equivalent required; Bachelor's degree preferred Exceptional listening and analytical skills Superior time management and organizational skills
A company is looking for a Compliance Call Monitor to join their remote team.
Key Responsibilities
Monitor 2-4 lines of business and exceed minimal targets
Conduct daily call monitoring based on predefined sampling criteria
Analyze call quality and communicate findings to management
Required Qualifications
Minimum of 6 months of call monitoring experience
Strong knowledge of call center processes and procedures
High school diploma or equivalent required; Bachelor's degree preferred
Exceptional listening and analytical skills
Superior time management and organizational skills