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Customer Care Supervisor
A company is looking for a Customer Care Supervisor to oversee the daily operations of a team in a Contact Center. Key Responsibilities Lead a team of Customer Care Advocates managing inbound and outbound customer inquiries Oversee daily operations including staffing, work queue management, and response times Conduct employee meetings and foster a positive work environment through engagement initiatives Required Qualifications Bachelor's degree or equivalent experience in customer service or a related field 3+ years of experience in a high contact center environment 1+ years of team leadership or supervisory experience Basic knowledge of Contact Center tools (CRM, workforce management, telephony systems) Flexibility and adaptability to work effectively in a fast-paced environment
A company is looking for a Customer Care Supervisor to oversee the daily operations of a team in a Contact Center.
Key Responsibilities
Lead a team of Customer Care Advocates managing inbound and outbound customer inquiries
Oversee daily operations including staffing, work queue management, and response times
Conduct employee meetings and foster a positive work environment through engagement initiatives
Required Qualifications
Bachelor's degree or equivalent experience in customer service or a related field
3+ years of experience in a high contact center environment
1+ years of team leadership or supervisory experience
Basic knowledge of Contact Center tools (CRM, workforce management, telephony systems)
Flexibility and adaptability to work effectively in a fast-paced environment
