Customer Care Supervisor

A company is looking for a Supervisor, Customer Care to provide leadership and support for customer service operations. Key Responsibilities Lead and manage a team to enhance customer experience and achieve service level goals Monitor and communicate performance metrics, ensuring quality assessments and feedback Oversee customer support case organization and delegate responsibilities as necessary Required Qualifications High School Diploma or GED is required 3+ years of Customer Service experience, preferably in retail or hospitality 1+ year of prior people management experience required 1+ year of Customer Service Center Team Lead or equivalent experience Thorough knowledge of email, internet browsers, and Google platform

Mar 21, 2025 - 20:50

A company is looking for a Supervisor, Customer Care to provide leadership and support for customer service operations. Key Responsibilities Lead and manage a team to enhance customer experience and achieve service level goals Monitor and communicate performance metrics, ensuring quality assessments and feedback Oversee customer support case organization and delegate responsibilities as necessary Required Qualifications High School Diploma or GED is required 3+ years of Customer Service experience, preferably in retail or hospitality 1+ year of prior people management experience required 1+ year of Customer Service Center Team Lead or equivalent experience Thorough knowledge of email, internet browsers, and Google platform