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Customer Excellence Manager
A company is looking for a Customer Excellence Manager. Key Responsibilities Deliver outstanding customer support and ensure positive interactions Respond to customer inquiries promptly and manage order updates Identify user feedback to improve products and processes Required Qualifications 2+ years in e-commerce customer service Experience with Shopify and 3PL platforms Proficiency in customer service platforms like Gorgias Strong organizational and time management skills Ability to analyze and utilize data within platforms
A company is looking for a Customer Excellence Manager.
Key Responsibilities
Deliver outstanding customer support and ensure positive interactions
Respond to customer inquiries promptly and manage order updates
Identify user feedback to improve products and processes
Required Qualifications
2+ years in e-commerce customer service
Experience with Shopify and 3PL platforms
Proficiency in customer service platforms like Gorgias
Strong organizational and time management skills
Ability to analyze and utilize data within platforms
