Customer Experience Data Analyst

A company is looking for a Senior Specialist, CARE Voice Of The Customer. Key Responsibilities Analyze operational customer data and survey feedback to enhance customer understanding Lead initiatives to prioritize customer issues and drive resolutions Collaborate with various teams to utilize customer feedback for service improvements Required Qualifications 2-4 years of experience in customer experience, data analysis, or market research Hands-on experience with data analysis tools such as Excel, SQL, and Tableau Proven ability to conduct root cause analysis and apply statistical techniques A deep understanding of customer experience and a passion for data-driven solutions Experience with survey tools like Qualtrics or SurveyMonkey is preferred

Apr 16, 2025 - 09:33

A company is looking for a Senior Specialist, CARE Voice Of The Customer. Key Responsibilities Analyze operational customer data and survey feedback to enhance customer understanding Lead initiatives to prioritize customer issues and drive resolutions Collaborate with various teams to utilize customer feedback for service improvements Required Qualifications 2-4 years of experience in customer experience, data analysis, or market research Hands-on experience with data analysis tools such as Excel, SQL, and Tableau Proven ability to conduct root cause analysis and apply statistical techniques A deep understanding of customer experience and a passion for data-driven solutions Experience with survey tools like Qualtrics or SurveyMonkey is preferred