Customer Operations Representative

A company is looking for a Customer Operations Representative to provide support and manage customer inquiries related to orders and services. Key Responsibilities Accurately resolve customer calls/emails and document interactions in the system Efficiently navigate multiple systems to provide timely resolutions and maintain post-sale contact with customers Collaborate with team members and other departments to ensure a full-service experience for customers Required Qualifications High school degree or equivalent 1-3 years of experience in customer success/account management Strong troubleshooting and analytical abilities Excellent time management and organizational skills Preferred experience with GoTo phone system and Oracle Business Suites

Apr 2, 2025 - 20:07

A company is looking for a Customer Operations Representative to provide support and manage customer inquiries related to orders and services. Key Responsibilities Accurately resolve customer calls/emails and document interactions in the system Efficiently navigate multiple systems to provide timely resolutions and maintain post-sale contact with customers Collaborate with team members and other departments to ensure a full-service experience for customers Required Qualifications High school degree or equivalent 1-3 years of experience in customer success/account management Strong troubleshooting and analytical abilities Excellent time management and organizational skills Preferred experience with GoTo phone system and Oracle Business Suites