Customer Service Account Manager

A company is looking for an Eastern Customer Service Account Manager (CSAM). Key Responsibilities Serve as the primary customer contact, addressing inquiries via phone, email, or internal systems Collaborate with internal teams and Regional Sales Managers to provide exceptional account and project management Utilize Salesforce to manage project-related information and ensure timely communication with agents and freight carriers Required Qualifications 2+ years of experience in the lighting industry preferred Previous experience in customer support, inside sales, or account management Proficient in MS Office and CRM/ERP systems; Salesforce experience is a plus Ability to interpret project reflective ceiling plans and lighting schedules Experience with Bluebeam for project documentation

Apr 16, 2025 - 01:43

A company is looking for an Eastern Customer Service Account Manager (CSAM). Key Responsibilities Serve as the primary customer contact, addressing inquiries via phone, email, or internal systems Collaborate with internal teams and Regional Sales Managers to provide exceptional account and project management Utilize Salesforce to manage project-related information and ensure timely communication with agents and freight carriers Required Qualifications 2+ years of experience in the lighting industry preferred Previous experience in customer support, inside sales, or account management Proficient in MS Office and CRM/ERP systems; Salesforce experience is a plus Ability to interpret project reflective ceiling plans and lighting schedules Experience with Bluebeam for project documentation