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Customer Service Analyst
A company is looking for a Customer Service Analyst to enhance customer satisfaction and drive process improvements. Key Responsibilities Lead end-to-end issue resolution management for customer accounts Analyze customer-specific payments, delinquencies, and credit behavior Collaborate with sales and internal partners to resolve delinquent accounts Required Qualifications Bachelor's degree or higher At least 2 years of experience in finance, accounting, customer service, or related fields Experience with B2B collections, dispute management, and financial analysis Proficiency with Microsoft Office; Power BI is a plus Strong initiative and experience with process improvement and/or Lean Sigma projects
A company is looking for a Customer Service Analyst to enhance customer satisfaction and drive process improvements.
Key Responsibilities
Lead end-to-end issue resolution management for customer accounts
Analyze customer-specific payments, delinquencies, and credit behavior
Collaborate with sales and internal partners to resolve delinquent accounts
Required Qualifications
Bachelor's degree or higher
At least 2 years of experience in finance, accounting, customer service, or related fields
Experience with B2B collections, dispute management, and financial analysis
Proficiency with Microsoft Office; Power BI is a plus
Strong initiative and experience with process improvement and/or Lean Sigma projects