Customer Service Operations Manager

A company is looking for a Customer Service & Operations Manager. Key Responsibilities: Maintain service standards and lead customer service activities to ensure satisfaction and loyalty Ensure timely processing and fulfillment of orders while managing return and warranty workflows Oversee and optimize customer support platforms to improve workflows and resolution times Qualifications: 5+ years of experience in customer service and operations management, preferably in medical devices or healthcare Strong understanding of CRM and customer support platforms, particularly Zendesk Proven track record of building and managing high-performing support teams Deep operational awareness with the ability to oversee fulfillment and product returns Familiarity with regulatory considerations for healthcare-related customer data preferred

Apr 21, 2025 - 20:04

A company is looking for a Customer Service & Operations Manager. Key Responsibilities: Maintain service standards and lead customer service activities to ensure satisfaction and loyalty Ensure timely processing and fulfillment of orders while managing return and warranty workflows Oversee and optimize customer support platforms to improve workflows and resolution times Qualifications: 5+ years of experience in customer service and operations management, preferably in medical devices or healthcare Strong understanding of CRM and customer support platforms, particularly Zendesk Proven track record of building and managing high-performing support teams Deep operational awareness with the ability to oversee fulfillment and product returns Familiarity with regulatory considerations for healthcare-related customer data preferred