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Customer Service Specialist II
A company is looking for a Customer Service Specialist II. Key Responsibilities Provide expert customer service to the EFAST2 filing public via effective telephone communication Document questions and responses while utilizing software applications to assist callers Maintain performance standards and seek continuous improvement through feedback Required Qualifications High School Diploma or GED 1+ years of related experience in a call center or helpdesk environment Ability to attain Minimum Background Investigation (MBI) public trust clearance Minimum typing speed of 20 words per minute Experience with Microsoft Office applications, including Outlook
A company is looking for a Customer Service Specialist II.
Key Responsibilities
Provide expert customer service to the EFAST2 filing public via effective telephone communication
Document questions and responses while utilizing software applications to assist callers
Maintain performance standards and seek continuous improvement through feedback
Required Qualifications
High School Diploma or GED
1+ years of related experience in a call center or helpdesk environment
Ability to attain Minimum Background Investigation (MBI) public trust clearance
Minimum typing speed of 20 words per minute
Experience with Microsoft Office applications, including Outlook