Customer Strategy Operations Lead

A company is looking for a Customer Strategy & Operations Lead. Key Responsibilities Drive initiatives from discovery to implementation to optimize and automate key operations processes Collaborate with various teams to deliver enhancements for both user-facing and internal processes Oversee vendors to maintain high client service standards and drive workflow improvements Required Qualifications 5-10 years in operations management, product operations, product management, or solutions engineering Analytical mindset with the ability to use data for problem identification and prioritization Experience balancing competing priorities and achieving alignment across stakeholders Familiarity with insurance, fintech, or other service-driven environments Ownership mentality with demonstrated hands-on work experience

Apr 23, 2025 - 17:01

A company is looking for a Customer Strategy & Operations Lead. Key Responsibilities Drive initiatives from discovery to implementation to optimize and automate key operations processes Collaborate with various teams to deliver enhancements for both user-facing and internal processes Oversee vendors to maintain high client service standards and drive workflow improvements Required Qualifications 5-10 years in operations management, product operations, product management, or solutions engineering Analytical mindset with the ability to use data for problem identification and prioritization Experience balancing competing priorities and achieving alignment across stakeholders Familiarity with insurance, fintech, or other service-driven environments Ownership mentality with demonstrated hands-on work experience